E20. is a standalone digital business bank specially designed for entrepreneurs and SME businesses. E20. helps customers experience streamlined, modern finance by easily opening a bank account in minutes, generating invoices, tracking receivables, and more, all through a mobile app.
E20. is a business vertical of Emirates NBD and uses Emirates NBD's banking license. It is subject to Emirates NBD’s financial reporting process, governance and regulatory framework.
E20. is a fully digital business bank that makes banking quick, easy, affordable and paperless. Unlike traditional banks, it does not have any branches or ATMs.
E20. offers one standard package with rich banking features which include:
Here is the list of services we offer:
When you need us, wherever you need us, we’re there. The best way to contact us is by calling 600-503320 or sending us an email on support@e20.me
Yes. We take your privacy seriously – ensuring that your money is safe is one of our core values.
E20. technology includes several layers of security and encryption that ensures secure banking transactions. Additionally, we will ask you to enter your E20. PIN or verify your identity with biometrics to confirm it is you requesting the change or transaction.
You also have complete control over your card so you can freeze and unfreeze it directly from the E20. app. If you were to lose your phone, our team will help to make sure your account is secure.
Currently, E20. supports English only.
Opening an E20. account will only take you a few minutes. You'll need to have the below on hand:
If you have a multi-director company, you'll also need:
Yes. You may provide the details for as many as you currently have, even if they're less than 5.
At this moment, only the below legal types of businesses registered with Dubai Economy can open an E20. account:
As we're pretty new, we are still working on the onboarding journey to include Free Zones as well.
E20Yes, an E-Trader/DED Trader licence is eligible to open an E20. account.
No. Only one shareholding partner with the authority to open and operate bank accounts can open an E20. account.
E20. accounts are created using unique Trade License Numbers. However in Bera, you can open an account using one mobile number registered on one device, one unique email ID, a single company and its respective trade license.
It's really easy! Just download the E20. app, sign up in a few minutes and you're done.
You'll need to have an Iphone 6 (and above) with iOS version 12 (and above).
No, it’s a mobile-only app.
Yes you can, as long as it is a different business than the one registered with Emirates NBD.
Yes, you can!
Applying for an account from the app only takes minutes. After we receive your account number, it will take us 2-4 working days to verify your account so you can start transacting.
Opening an account is completely free!
No, only one user can sign in to the account at once.
You can open one account per legal entity, so it is not possible to open several E20. accounts for the same company.
The number of legal entities you can open accounts for is not limited though.
No, however we are working on introducing foreign currency accounts soon.
Yes, you currently need to be a resident in the UAE to open an E20. account.
Once you open your account, your card should arrive between 2-4 working days.
For Cards, it uses Network International. For Local Payments, it uses UAE FTS. For International Payments, it uses SWIFT.
Nope, it's completely free. You can close your account at any time, although we wouldn’t want to see you go!
No, there are no limits on your balance.
No, we don't offer any interest on your account balance.
Not at all! We won't charge you any minimum balance or subscription fee.
Yes, you will be charged a standard fee of AED10.00 per financial transaction.
Yes, specific non-financial transactions such as requesting letters and physical statements will be charged. The schedule of charges will soon be available on the E20. website.
Yes, you can.
Yes, there are daily limits on some transactions, such as:
Yes you can, through Emirates NBD and Emirates Islamic cash deposit machines only.
Yes, a complimentary 25-leaf cheque book will be delivered along with your Debit Card once you open your account.
We're currently available on iOS only.
Yes, your debit card is equipped with contactless payments.
You can only make local transfers for now, however we are working on adding international payments soon.
Currently, this service is not available. However, we are working on including it in our next release.
Currently, it is not possible to set daily transaction limits. However, in the future, you will be able to set it by card and account.
For now, you can only view it online. We are working on making this available for you soon.
You can withdraw cash out from any Emirates NBD and Emirates Islamic ATM for free. E20. charges a little fee of AED2.00 for withdrawals using other ATMS in the UAE.
You can close your account at any time. Just send us an email to support@e20.me and our team will help you.
Once you receive your card, you will be able to activate it throught the E20. app.
Your e-mail ID is your username, so you cannot change your username.
You can change your PIN or password yourself through the E20. app. Just go to Profile & Settings, and then select "Security". If you have any problems, just reach out to us by calling us on 600-503320.
You can deposit cash through any Emirates NBD cash deposit machine.
We will mail it to you for a small fee.
It’s simple! Just create a beneficiary and make a direct transfer or add their invoice into the app and pay the expense once it's due.
It’s simple! Just create a beneficiary and make a direct transfer or add their invoice into the app and pay the expense once it's due.
You can freeze and unfreeze your debit card instantly, directly through your E20. app.
Check with the sender to make sure that the payment is not on hold at their bank and that they have entered your account details correctly.
In some cases, we also have to do our due diligence before processing payments, so some transfers may take up to 3 working days to show in your account.
Don't worry, you can easily freeze your card through the E20. app. Simply open the Account screen, click on Card Settings, and select 'Freeze card'. If you happen to find your card, select ‘Unfreeze’ and you’ll be able to use it again.
If you're sure that your card is lost or stolen, let us know straight away us by calling us on 600-503320.
Try refreshing the app – this will help to make sure you're looking at the most up to date page. All transactions should show up in your account immediately. However, sometimes there may be a short delay. Please check back in a few hours after the time you made a transaction.
If you still can't see the transaction, contact us for help.
No it is free of charge.
Let us know by calling us on 600-503320.
Yes, easily! Just click on the icon next to the payment and change the category.
Yes, easily! Just click on the icon next to the payment and change the category.
Go to the login page and select "Forgot password".
Your username is your email ID. If you have forgotten it, contact us for help.